Front of House Manager

  • Contract
  • London

Menier Chocolate Factory


Job Summary

We are looking for new Front of House Manager at the Menier Chocolate Factory – based in Southwark.

Job Description

The Menier Chocolate Factory is a multi-award-winning theatre housed in a unique and historic building in the heart of London’s Southwark.

Renowned for bold, imaginative, and high-quality theatrical productions, the Menier offers an exciting and fast-paced working environment at the heart of London’s cultural scene.

We are looking for an experienced, proactive, and highly organised Front of House Manager to take responsibility for the efficient running of all public-facing areas – as well as manage our Front of House team and work alongside the building operations, office, management and visiting production companies,

This is a dynamic, hands-on role mainly focused on evening and weekend work. You’ll be a key player in the day-to-day running of the venue, working closely with the Bar Manager and Production Coordinator to ensure the building, staff, and operations run smoothly and professionally.

The hourly rate is £14.50 an hour.

The role will mainly consist of shifts Tues-Sun, across a seven-show week. Working through the Christmas / New Year schedule is essential. Average of 35 hours a week.

You can find the upcoming schedule for our next production, Fallen Angels here – https://www.menierchocolatefactory.com/tickets/fallen-angels/

The successful candidate will start work on the week commencing, Monday 17th November 2025.

Job Requirements

Person Specification

Essential:

  • Proven experience in a similar FOH/building operations role within a theatre or events venue
  • Excellent leadership, organisation, and communication skills
  • Strong customer service ethos and a calm, professional demeanour
  • IT literacy and confidence with troubleshooting office and venue technology
  • Basic building maintenance skills and confidence liaising with contractors
  • Strong knowledge of health & safety and fire safety protocols
  • Ability to work flexible hours including evenings, weekends, and public holidays

Desirable:

  • Experience with NLIVEN, FEVER or similar ticketing platforms
  • First aid and fire marshal certification
  • A passion for theatre and live performance

Job Overview

  • Job Title: Front of House Manager
  • Salary: £30k-£40k
  • Hours:
    Part time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 31 Oct 2025

  • Location:

    London

    | view on Google Maps

Job: Front of House Manager

Job: Front of House Manager

Organisation: Menier Chocolate Factory

Postcode: SE1 1TE

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