Front of House Manager

The key elements of the role include:

• To be responsible for the day to day running and supervision of the Front of House department, including ensuring the safety and security of the building; Implementing and training the FOH staff on ‘invacuation’ and evacuation procedures;
• Ensuring consistent, first-class building presentation;
• To lead on consistent delivery of first-class customer service through effective training and motivation of FOH staff to commit fully to the highest service standards;
• In the absence of the Technical and Buildings Manager, to take responsibility for contractors working onsite for scheduled maintenance / inspections / audits under the direction of the General Manager and Technical and Buildings Manager;
• To be an active member of the H&S committee, working closely with the General Manager to manage and maintain the Venue’s Health & Safety policies and procedures, ensuring that all operations and activities have suitable risk assessments, method statements and CDM plans and that these are followed, including incident and emergency plans. This includes being on the emergency call out list;
• Responsibility for all banking, stock management (excl. Bar operations) and cash handling procedures;
• To lead delivery of Front of House staffing and services as required by the programme of performances and events;
• To ensure the smooth delivery of private hires, conferences, and private hire / event activities under the instruction of the General Manager and as advised by the Programming Manager;
• To support the General Manager and ensure the smooth operation of the FOH team including training and information, handbooks and procedure guides, departmental communications, leading department staff meetings, appraisals, and staff development.

Full Job Description can be found at https://theotherpalace.co.uk/careers/