Front of House Coordinator

  • Contract
  • London

The Royal Ballet School


Job Summary

To provide a professional Reception service at White Lodge, Richmond together with high-quality administrative support to multiple teams.

Job Description

CONTRACT TERMS:

Hours: 32.5 hours per week. Monday – Friday, 11am – 6pm

Location: White Lodge, Richmond Park (with occasional cover at Upper School in Covent Garden)

Salary: £23,066.38 per annum (0.81 FTE)

MAIN DUTIES

  • Be the first point of contact for all visitors to the School
  • Support the Finance team with administrative tasks as instructed
  • Organise cover for Front of House and academic staff during holiday and absences and scheduling planned holiday in coordination with the Front of House team to avoid date clashes
  • Assist School administrators, particularly during peak times
  • Support academic staff during students’ examinations as directed
  • Assist with the organisation and coordination of open days, parent meetings and other similar School events
  • Provide administrative support to the Senior Leadership Team, the Executive Assistant, Head of Site Operations, academic staff and School administrators as and when instructed
  • Organise incoming/outgoing post and distribute as directed Liaise with staff regarding group visits
  • Organise taxis, minibus and couriers as required
  • Attend Continuing Professional Development training / INSET
  • Ensure Reception and all common areas are tidy and well-presented at all times
  • Manage and ensure the security of all allocated keys Keep the Front of House Handbook, diary and driver’s diary up to date
  • Producing a coherent and helpful handover email for the benefit of weekend Reception based staff
  • Manage stationery and consumables, ensuring stock is kept at a sensible level and replenished as instructed
  • Be a nominated first aider and fire marshal, assisting the Site Services Manager in ensuring compliance with procedural requirements as instructed
  • Taking daily School attendance and fire registers by submitting data into the School’s MIS
  • Project management of ballet shoe orders, bills and other delegated initiates as directed
  • Attend and complete assigned tasks at Upper School from time to time.

Job Requirements

  • Previous experience in a similar customer-facing / Reception role
  • Good administration experience, particularly of supporting varied projects and teams
  • Excellent communication skills and confident telephone manner
  • Friendly, welcoming and approachable
  • Able to deal confidently with the broad range of visitors to the School including students, parents and VIPs
  • Proactive in approach, able to show initiative and to cope effectively with possible situations of conflict, stress and pressure
  • Solid IT skills including broad practical experience of Microsoft Word and Microsoft Outlook
  • Highly organised with close attention to detail and able to manage multiple priorities
  • Ability to work as part of a small team as well as unsupervised, and with initiative
  • Flexible attitude towards duties and working patterns in order to fulfil the requirements of the role

Please read for further requirements in our recruitment pack.

Job Overview

  • Job Title: Front of House Coordinator
  • Salary: £20k-£25k
  • Hours:
    Part time
  • Artform: Dance
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Thu, 31 Jul 2025

  • Location:

    London

    | view on Google Maps

Job: Front of House Coordinator

Job: Front of House Coordinator

Organisation: The Royal Ballet School

Postcode: TW10 5HR

Apply now
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