Front of House and Operations Assistant

Venues Everywhere


  • Job Title: Front of House and Operations Assistant
  • Salary: £20k-£25k
    (pro-rata)
  • Hours:
    Part time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Wed, 15 Oct 2025

  • Location:

    North East

Job Summary

Venues Everywhere are part of Immersive Everywhere who are hot off the heels of opening The Traitors: Live Experience in the heart of Covent Garden, London. Previous shows include Peaky Blinders: The Rise and Doctor Who: Time Fracture. We now look to bring our immersive talent to the north opening t

Job Description

Job Summary:

We are seeking a friendly and customer-oriented Front of House Assistant to join our brand new team. The ideal candidate will be responsible for greeting patrons (predominantly children) and assisting them throughout the experience, this includes (but not limited to) ticketing, onboarding patrons, cloakroom management, escorting patrons through the venue on numerous occasions throughout the experience, and maintaining a clean and inviting space for everyone.

The Front of House Staff will also be responsible for credit card transactions, merchandise sales, interacting with patrons, and ensuring customer satisfaction.

This is a vital role within the structure of Gateshead’s newest Immersive Experience based on the popular TV show and will be a very exciting opportunity to be a part of.

Key Responsibilities

The role will be a mix of the responsibilities below on a rotating schedule that will mean everyone will be doing some of everything but not on every shift.

Ticketing:

  • Check/scan tickets on entry into the venue.
  • Be familiar with electronic ticketing systems and POS devices. (Training will be provided).
  • Be the first engagement with patrons entering the venue.

Pulse Management:

  • Patrons will be pulsed into the experience in certain numbers. We will need to limit and identify each pulse as they will be leaving the experience in the same pulses.
  • Help patrons find their way through the experience and are where they need to be when they are needed to exit the space.
  • Deal with any patron complaints.

Job Requirements

Merchandise:

  • Be familiar with POS systems and taking card payments.
  • Replenish stock as and when needed
  • Maintaining a clean and inviting merchandise area. There will be a shop within the experience that will open first with the main experience opening in the new year.
  • Reporting on any stock issues correctly

Room Reset:

  • The rooms may require resetting between visits. This will be determined and confirmed by the creatives.
  • Cleaning (removing rubbish, wiping tables, emptying bins) will be needed during throughout.

Audience Interaction:

  • Greet and assist customers in a friendly and professional manner. You will likely be their first and last connection to the experience so an engaging and confident demeanor is very important.
  • Take ownership of onboarding allocated groups of patrons to the rules of the venue and escort them to the correct area within timeframes. This would require speaking directly to groups and making the start of their experience an entertaining one.

How to Apply

Email CV and covering letter to [email protected]

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