Event Operations & Venue Hire Manager

Event Management

• Implement the Venue Hire & Events Plan; set up our venue hire offer and improve profitability of special events
• Plan, deliver and manage commercial and internal events, developing admin and operational processes: risk assessments, bookings, diary management, event schedules, set-up, contracts, deposits, invoices, and post-event evaluation
• Support internal events/ meetings with room set up and delivery/ service of refreshments
• Manage client and stakeholder feedback, resolving issues to improve service quality
• Benchmark with comparable venues to ensure an attractive, competitive, and profitable events offer
• Manage supplier relationships, ensuring SLAs are consistently met

Sales & Marketing

• Cultivate client relationships, providing an outstanding customer experience and encouraging new and repeat business
• Establish and promote relationships with venue-finding organisations, the local business community and key regimental/ divisional contacts
• Manage client showrounds to maximise conversion
• Develop and implement an effective events and venue hire marketing strategy
• Develop a strong knowledge of the Museum and the Guards to effectively represent and promote the Museum
• Investigate, develop and market other commercial income streams, such as bespoke tours, experiences and travel trade packages

Finance & Administration

• Deliver an annual sales plan and strategy to maximise commercial opportunities
• Manage events income and expenditure budgets; present reporting and analysis of activity to key stakeholders
• Maintain accurate records for all events in compliance with GDPR, including bookings, financial records and client information
• Ensure that all contractual, technical, and logistical requirements for events are met, with appropriate licences, insurance, risk assessments and method statements in place
• Support planning and delivery of public programme events as required
• Ensure all equipment is maintained and regularly serviced