eCommerce Assistant

  • Contract
  • London

The Design Museum


Job: eCommerce Assistant

Job: eCommerce Assistant

Organisation: The Design Museum

Postcode: W8 6AG

  • Job Title: eCommerce Assistant
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 30 Nov 2025

  • Location:

    London

    | view on Google Maps

Job Summary

An exciting opportunity has arisen for an organised and enthusiastic eCommerce Assistant. This role has a focus on supporting our online business and contributes to the smooth running and success of the museum’s retail operation.

Job Description

*The complete job description/person specification is available to download from our careers portal vacancy listing.

eCommerce support

  • Collate and upload data required for online product listings, including dimensions, weight, climate conscious credentials, country of origin and accurate HS tariff codes.
  • Maintain up-to-date product listings for all web products, ensuring accurate descriptions, engaging copy, correct meta data and images.
  • Source (via online and suppliers) and/or shoot (using provided photography kit) quality product images to agreed standards.

Online fulfilment, customer service

  • Pick, pack and process all online shop orders, promptly, accurately, and securely.
  • Ensure all online orders are shipped in a timely manner using the most appropriate shipping method, with all appropriate dispatch paperwork accurately completed.
  • Respond to all customer enquiries within agreed timeframes, resolving issues in a polite and professional manner, escalating more complex enquiries to the eCommerce Manager.

Stockroom support

  • When required, assist with goods-in: accurately and efficiently receive all incoming stock deliveries in accordance with retail procedures, unpacking, checking and safely storing stock; process all deliveries on the museum’s inventory management system, notifying the merchandising team of any shortages or breakages.
  • Provide cover for, and assistance to, the Stockroom Assistant when required, performing tasks including shopfloor replenishment.

Job Requirements

Person specification

Essential – Experience, knowledge and skills

  • Experience, ideally in eCommerce, customer service, factory, stockroom or warehouse environments
  • Experience using eCommerce and inventory management systems
  • Good attention to detail and strong organisational skills, able to multitask, prioritise workload and work to deadlines in a fast-paced environment.
  • Excellent customer service skills, able to effectively resolve issues
  • Good interpersonal and communication skills
  • Ability to use own initiative and be proactive
  • Ability to work well as part of a team

How to Apply

For more information on the job description and person specification, please follow the link: https://careers.designmuseum.org/vacancies

Please note, we can only accept applications made via our online recruitment portal – click link to be directed.

If you encounter any issues while attempting to upload your application form onto the online portal, please email [email protected] before the vacancy post closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

Apply now
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