Duty Manager – Derby Theatre

Derby Theatre


Job: Duty Manager – Derby Theatre

Job: Duty Manager – Derby Theatre

Organisation: Derby Theatre

Postcode: DE1 2NF

  • Job Title: Duty Manager – Derby Theatre
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Role: Customer Service
  • Contract: Contract
  • Closing date: Sun, 04 Oct 2026

  • Location:

    East Midlands

    | view on Google Maps

Job Summary

As Duty Manager, you will play a key role in delivering an exceptional customer experience across Derby Theatre. You will supervise Customer Service Assistants, oversee the smooth delivery of events and productions, and ensure the safety, security and accessibility of the venue and its visitors.

Job Description

You will be a visible and welcoming presence, providing confident leadership, coordinating teams across the venue and responding effectively to customer feedback and complaints. You will also support the successful day-to-day operation of the theatre, including cash handling, reporting, risk management and venue presentation.

Working closely with caf , bar, box office and front of house teams, you will help maximise secondary sales opportunities while ensuring high standards of service, communication and professionalism are maintained. This is a varied, hands-on role for someone who thrives in a busy customer-facing environment and enjoys supporting both people and operations.

Please note the working pattern for this role is 30 hours per week working 4 days over 7 with usual shifts being 16.30 – 23.30 / 9.00 – 16.30 / 8.00 – 15.30

However, we would welcome applications from candidates who wish to be considered for a job share. The role is required on a 30 hour per week basis therefore a job share could only be offered should a suitable arrangement be available with the days and/or hours of work to be agreed on appointment. Please indicate in your application your preference of days and/or hours you would be available to work.

Job Requirements

Essential Criteria

Experience
– Demonstrable experience as a supervisor or duty manager or clear examples where you have demonstrated supervisory skills in a public venue
– Experience of working in a fast paced, high standard customer facing environment
– Experience of cash handling and reconciliation
– Experience of working in a bar of caf environment or willingness to learn
– Experience or interest in working in a theatre setting or arts and culture venue
– Experience in management of stock and / or retail merchandise

Skills, knowledge & abilities
– Good English, Maths and verbal communication skills
– Excellent customer service skills and the ability to lead by example
– Good standard of computer literacy
– Familiarity of EPOS systems
– Knowledge of access, disability, and health and safety

Business requirements
– Completed DBS check
– 30 hours per week working 4 days over 7 with usual shifts being 16.30 – 23.30 / 9.00 – 16.30 / 8.00 – 15.30

How to Apply

Please apply by submitting an online application on our website by 23:59 on the 4th of October.

For further information and informal enquiries regarding the role, please contact Ruth Brailsford, Front of House Manager via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected]

Apply now
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