Duty Manager (Customer Experience Team)

The role leads the Customer Experience Team on shift and helps to ensure that the Visitor Experience is First Class and is reflective of the company’s vision and values. As Duty Manager you will have overall responsibility for all building activities and will lead from the front in the event of an unexpected situation.

Our ideal candidate will have strong customer service skills, be able to maintain a calm and professional manner when under pressure, and confident in managing large groups. They must also be familiar with cash handling and reconciliation. A First Aid at Work qualification is required or must be obtained upon hiring.

Terms & Conditions

Period of Work: This is a permanent contract.

Hours: 20 hours per week. Evening and weekend work will be required.

Pay: £28,697.32 pro rata (Actual salary £15,080 per annum)

Holidays: 25 days per year rising to 30 with service, plus bank holidays. The holiday year runs from 1 September to 31 August each year.

Working with us you would be able to access the following benefits:

• Holiday entitlement of 5 weeks plus bank holidays (pro rata)
• A day off for your birthday
• Free-to-use employee assistance service
• Staff ticket discount (when available)
• Staff discount in The Rep food and drink outlets
• 25% Season Ticket discount on parking at Q-Parks
• £5 day rates at Utilita Arena North and South Car Parks
• Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans

It’s important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.

The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.