Digital Marketing Executive

MACK is seeking a motivated and enthusiastic Digital Marketing Executive who will play a vital role in supporting MACKs global publishing across a platform of global websites including four websites, which is a key e-commerce channel for MACK. Working within the busy sales and marketing department, responsibilities will include:

• Providing customer service for all web and Amazon enquiries
• Process all Amazon FBM orders
• Create exciting new season launches with Design and Editorial and other relevant departments
• Create exciting web offers and promotion bundles across MACK websites
• Create, maintain and update website listings
• Troubleshooting and resolving website issues such as website bugs, book information issues or user difficulties
• Maintaining online stock levels across all MACK websites
• Working with the MACK team to develop and test new features and functionality, including writing requirements and user testing to ensure all developments improve the customer journey and experience
• Working with MACK team to improve ranking of websites via search engine optimisation
• Running reports (in Google Analytics and other tools) to understand website and campaign performance
• Monthly Microsoft Excel reporting
• Presenting key website statistics and insights in weekly meetings
• Working with MACK team to develop non-English language websites with technical expertise.
• The successful candidate for this role will be energetic with website content management systems experience, good IT skills, an eye for detail, excellent time management skills and the ability to multitask.

Enthusiasm for the arts and media is desirable.