Deputy Show Technician – The Paddington Bear Experience

Company and Performance Contribution

Support the smooth running of the experience and escalate practical or pastoral concerns appropriately.
Organise departmental cover for injury or sickness.
Report damage and technical issues to the Show Technical Manager/Head of Technical.
Support teams during conflicts and emergencies, including audience management, technical issues, medical incidents, distressed individuals and hazards; escalate and log incidents.
Liaise with FoH on show starts, audience numbers, access needs and relevant audience information.
Support training of new Technical Show staff.

Administrative Duties

Support technical equipment purchasing with Head of Technical approval.
Maintain technical/set specifications, manuals and bibles.
Produce and distribute daily show reports.
Deputise for the Show Technical Manager with timesheets, payroll and departmental schedules when required.

Technical Operations and Maintenance

Oversee daily power up/down and checks of lighting, sound, COGS, set and props.
Troubleshoot audio, lighting/DMX, QLAB and COGS issues and operate QLAB/COGS in game rooms.
Support maintenance and cleaning of set, technical and venue equipment.
Resolve live technical issues and coordinate show stops/restarts with relevant departments.

Deputising

Know all Technical and Show Control tracks and provide cover during meal breaks or emergencies.

Health and Safety

Complete daily checks and ensure the experience operates safely and within H&S requirements.
Develop FoH knowledge to support audience management.

The role may evolve with the creative and operational needs of the experience, with other reasonable duties undertaken as required.

Relationships: Company Managers, Stage Management, Show Technicians, Wardrobe, General Management, Ticketing & FoH, Venue Management, Head of Technical, Creative/Resident teams, Performers and members of the public.