Deputy Head of Ticketing and Sales

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway.

The role:

We are seeking an experienced and motivated Deputy Head of Ticketing and Sales to help lead a busy, customer-focused ticketing operation. Working closely with the Ticketing and Sales management team, you will oversee the day-to-day running of the department, line manage and develop managers and the team, ensuring exceptional service. You will play a key role in staffing, rotas, budgeting, training, and sales optimisation, while deputising for the Head of Department as required. This is an exciting opportunity for a collaborative leader who is passionate about customer experience, revenue growth, and building an inclusive, supportive team culture.

The skills:

• Experience in team management/supervision and motivation with a demonstrable drive to sustain a first-class operation.
• Box Office experience with a knowledge of working with Tessitura or similar data management or ticketing software.
• Highly organised and detail-focused, you will be confident managing budgets, sales reporting, and financial reconciliation, as well as working with internal teams and external partners.
• A practical and supportive approach to problem solving.
• Knowledge and understanding of the ticketing and visitor attraction market.
• Excellent customer service and interpersonal skills for effective communication with a diverse range of people and departments.
• Commitment to continuous improvement, of self, of team members and of service.
• A supportive and collaborative approach to management.