Customer Services Assistant – Culture Arts and Heritage – The Turnpike Gallery

The Turnpike Gallery


Job Summary

Based at The Turnpike Gallery, this role places you within a small, dynamic team, welcoming visitors, supporting essential admin tasks, and inspiring audiences to explore engaging exhibitions and creative activities. Hours are 17.65 per week across Thursday, Friday and Saturday.

Job Description

The role also includes a range of administrative tasks, such as responding to correspondence, answering calls and supporting the Culture Team in the day-to-day operations of a busy public art gallery.

About you:

You will be self-motivated, adaptable and enthusiastic, with a strong interest in contemporary art and the wider cultural sector, as well as an understanding of public art galleries. You will thrive as part of a busy team while also working confidently on your own initiative. With excellent customer service skills and the ability to build rapport and trust, you will be an effective and assured communicator.

You will be capable of inputting and retrieving data from digital systems, using social media to promote events, and completing a variety of administrative tasks. You must also be able to work flexibly, including on Saturdays and occasional evenings.

Job Requirements

  • To be able to provide an excellent level of customer services both face to face, over the telephone, email and social media
  • Evidence of continuous personal development
  • Experience of working effectively as a part of a team whilst having the ability to use your own initiative
  • Ability to use basic IT software effectively e.g. Microsoft Word, Excel, Outlook, TEAMS
  • The ability to build rapport with customers to understand their circumstances and work with them to achieve resolution at the first point of contact
  • To be able to support with the Culture Team’s priorities including delivery of the borough’s cultural strategy
  • Have an ability to work flexibly in line with the demands of the service

Job Overview

  • Job Title: Customer Services Assistant – Culture Arts and Heritage – The Turnpike Gallery
  • Salary: £10k-£15k
  • Hours:
    Part time
  • Artform: Visual arts
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 01 Mar 2026

  • Location:

    North West

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Job: Customer Services Assistant – Culture Arts and Heritage – The Turnpike Gallery

Job: Customer Services Assistant – Culture Arts and Heritage – The Turnpike Gallery

Organisation: The Turnpike Gallery

Postcode: WN7 1EB

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