Customer Service Assistant

Approx 15.5 hours per week. Abreia, South Shields Roman Fort and South Shields Museum & Art Gallery

Fixed term for the season: Immediate start to Sunday 28th September (1 Post)

N4 – £25,584- £26,409 per annum (pro-rata) plus enhancements for weekend working

£10,717-£11,063 actual annual salary

North East Museums (formerly Tyne and Wear Archives and Museums) is a major regional museum, art gallery and archives service managing a collection of twelve museums and galleries across Tyneside and Northumberland plus the Archives for Tyne and Wear.

The successful applicant will deliver a high standard of customer service across our venues. The post holder will be expected to undertake a range of activities associated with the general operation of North East Museums, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.