Customer Experience & Retail Assistant

  • Contract
  • London

The Golden Hinde


Job: Customer Experience & Retail Assistant

Job: Customer Experience & Retail Assistant

Organisation: The Golden Hinde

Postcode: SE1 9DE

  • Job Title: Customer Experience & Retail Assistant
  • Salary: £10k-£15k
  • Hours:
    Part time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Contract
  • Closing date: Tue, 26 May 2026

  • Location:

    London

    | view on Google Maps

Job Summary

Join the team aboard The Golden Hinde as a Customer Experience & Retail Assistant. A visitor-facing role for someone confident, engaging, and commercially minded—focused on delivering memorable interactions while driving shop sales within a unique historic setting.

Job Description

We’re looking for a confident and personable individual to join the team at The Golden Hinde, supporting daily visitor operations with a strong focus on customer engagement and retail performance.

This is a customer-facing role based across the ship’s admissions gate and onboard shop. You will welcome visitors, manage ticket sales, and create a positive first impression. Within the ship’s hold, you will take ownership of retail-ensuring products feel like discoveries and maximising sales through active engagement and upselling.

The ideal candidate will be comfortable initiating conversations, reading visitor needs, and confidently recommending products to enhance their experience. While an interest in heritage is beneficial, the key focus is the ability to connect with people and deliver excellent service that drives revenue.

This is a new role, initially offered on a fixed-term basis until December 2026, with strong potential to evolve beyond this period if successful. It is well suited to someone looking to begin a career in the museum and heritage sector, gaining hands-on experience in a unique environment. There may be opportunities to support tour delivery, though this is not a core requirement.

Shifts follow a 4-week rota:

– Week 1: Thursday & Friday
– Weeks 2-4: Saturday & Sunday

Typical hours are 10:00-18:00, with 15 hours per week guaranteed. Additional hours and overtime may be available.

Please note The Golden Hinde is a historic vessel. The role involves uneven surfaces, ladders, and confined spaces, with conditions varying depending on weather. A reasonable level of physical fitness is required.

Salary: £14.80 per hour

The Golden Hinde is an equal opportunities employer and welcomes applications from all sections of the community.

Job Requirements

REQUIRED SKILLS & EXPERIENCE:
– Strong customer service and sales experience
– Experience in retail or admissions/ticketing environments
– Confident communicator with the ability to engage a wide range of visitors
– Comfortable working in a fast-paced, public-facing environment
– Ability to proactively approach and upsell to customers
– Reliable, punctual, and able to work independently
– Physically able to work onboard a historic ship (stairs, ladders, uneven surfaces)
– Available to work weekends as part of a fixed rota

DESIRABLE SKILLS & EXPERIENCE:
– Interest in museums, heritage, or visitor attractions
– Experience working within a small, multi-functional team
– Understanding of customer journey or visitor experience principles

How to Apply

Please send your CV and a cover letter (no longer than one page) outlining your relevant experience and why you would be a great fit for this role to [email protected] by Tuesday 26 May at 12pm (GMT).

We will be reviewing applications on a rolling basis and may interview candidates before the closing date. We encourage you to apply as soon as possible, as this role is to start immediately and the advert may close early if the right candidate is found. We look forward to hearing from you!

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