Customer Experience Manager

Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Liverpool Empire Theatre is the largest two-tier theatre in the country, hosting the best in touring theatre productions including musicals, opera, ballet and comedy. This iconic venue plays a crucial role in the cultural offering of the Liverpool City Region and celebrates its 100th anniversary in 2025.

You’ll report to the Theatre Manager and be responsible for the Deputy Customer Experience Manager, Hospitality and Events Manager, Assistant Customer Experience Manager and Cellarperson. In addition oversight of the Customer Experience Team including Duty Managers, Supervisors, and Team Members. Additionally, you will collaborate with colleagues in the ATG Head Office, particularly the Hospitality and Risk teams. You will take an active interest in your team’s talent and development as well as your own. You will work closely with venue colleagues across all departments to drive the vision of the venue forward, actively considering how your expertise and team can support the growth of the business.

This post will comprise a mix of day, evening and weekend work and is based full time at the venue. Primarily you are a strong retail focussed professional, with strong people and organisational skills able to work in an agile and target driven environment.