Community Engagement Officer

The Community Engagement Officer provides pastoral and safeguarding oversight across all programmes, ensuring consistent welfare support for members, participants and volunteers within Membership, Education & Outreach, and production activity. The role works collaboratively to reduce lone-working risk and ensure inclusive, safe participation across the organisation. The role also holds responsibility for the day-to-day coordination and administration of the Membership Programme, including maintaining accurate records, supporting enrolment processes, liaising with families, and ensuring clear and timely communication. The postholder acts as a key point of contact for members and carers in relation to welfare, attendance, and participation matters. The postholder works closely with the Artistic Director/CEO, Arts Engagement Manager, and wider team to ensure inclusive practice is embedded across membership, workshops, and productions. The Community Engagement Officer role is designed to be hands-on and participant-facing, with approximately 85% of the post focused on delivery in the room and direct engagement with children, young people and volunteers, and around 15% dedicated to essential administration, coordination and reporting to ensure high-quality provision. In workshops the role includes working with small groups, providing targeted pastoral and behavioural support, supporting participants with additional needs, managing transitions across programme, and helping to maintain a safe, inclusive and well-structured learning environment.