Client support manager

This integral role is to work with our clients and assist our team, supporting ongoing relationships and delivering digital projects for some of the UK’s most significant (and fun) cultural sector clients.

You’ll need to be both systematic and pragmatic, a tenacious completer who can work across multiple long-term assignments, and calmly pick up short-term tasks as they drop in.

You’ll need to be able to navigate between multiple communication channels to quickly triage and respond to client requests and situations in a timely manner.

You’ll be responding to requests, actively suggesting improvements, trouble-shooting problems, setting up analytics, managing and interpreting data, negotiating budgets, checking-in with developers and designers, updating clients and much more.

It’s a hugely rewarding role, helping arts organisations to inspire their audiences. You’ll be tackling different tasks and learning new skills, every day.

You’ll be a key part of a generous, supportive and ambitious team led by our Head of Client Services.

We work in the exciting overlap between the arts and technology so you’ll get even more out of the role if you have interest (and possibly experience) in both.

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Location: hybrid

Minimum of Mon – Wed in our studio in Greenwich, plus other days when our team need studio-based support

Flexible hours

7.5hrs per day, plus an hour’s lunch.
Core hours are 10:00 – 16:00, weekdays.

Leave

25 days annual paid leave (plus bank holidays) increases after two years. Buy or sell up to five days each calendar year.