Box Office Supervisor

  • Contract
  • London

Great Show Productions Ltd


Job Summary

Great Show Productions is seeking a Box Office Supervisor to support the smooth day-to-day running of ticketing operations for our immersive production in the heart of London. REPORTING TO Revenue Manager, General Manager & Producers DIRECT REPORTS Box Office Staff LOCATION Earls Court, London

Job Description

The successful candidate should be detail-oriented, highly organised, and customer-focused, with hands-on experience in front-line customer service and ticketing systems. This role focuses on operational delivery, customer care, cross-department coordination and supervision of box office support staff.

They will support day-to-day ticketing operations, ensuring accurate administration, high customer service standards, effective internal communication and smooth coordination across departments and external partners.

RESPONSIBILITIES (continued in Job Responsibilities section below)

  • Administer daily ticketing activity within the NLiven system, including allocation of tickets to sales channels (online, on-site, and third-party vendors), bookings, exchanges, refunds, and troubleshooting payment issues
  • Implement pricing, inventory and promotional updates as directed by senior and revenue management
  • Set up and administer promotional rates and ticket allocations (e.g. TKTS, Rush, single seat discounts, VIP tracking)
  • Process cast, company, producer and partner bookings, ensuring correct pricing and timely payment
  • Maintain accurate booking records, sales logs and internal tracking systems
  • Support on-sale periods, show extensions and pricing updates in collaboration with Marketing and external partners
  • Assist with seat moves to optimize house presentation on lighter performance days
  • Monitor and respond to customer enquiries in a timely, professional, empathetic manner
  • Investigate and resolve ticketing queries and complaints, escalating complex or high-risk matters to the General Manager where appropriate
  • Liaise with third-party agents (e.g., TodayTix, Virgin Experience, TKTS and others) to resolve booking, exchange, or access issues
  • Follow up on customer feedback and ensure relevant internal communication
  • Assist customers with exchanges and special requirements
  • Coordinate accessible performances and related bookings in line with company policies

(cont. below)

Job Requirements

PERSON SPECIFICATION

  • Previous experience in box office or ticketing operations (theatre, immersive, or live entertainment preferred).
  • Strong working knowledge of ticketing and CRM systems (e.g., Nliven or similar).
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Highly organised with strong attention to detail.
  • Ability to support multiple operational priorities in a fast-paced environment.
  • Confident investigating issues and liaising with third-party vendors.
  • Ability to provide day-to-day supervision and guidance to junior staff.
  • Collaborative, proactive, and solution-oriented approach.
  • Knowledge of relevant financial and data protection regulations.
  • A flexible approach to working hours

The responsibilities outlined in this job description are not exhaustive and may evolve with the needs of the production. The postholder may be required to undertake additional duties that are reasonably consistent with the scope and level of this rol

Job Overview

  • Job Title: Box Office Supervisor
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Contract
  • Closing date: Sun, 08 Mar 2026

  • Location:

    London

To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinmedia.net) you saw this job posting.