Box Office Sales Assistant

What does the job involve?

• To meet & greet all visitors to Dorking Halls, providing an efficient and friendly first point of contact.
• To process ticket sales in person, by phone & email using our online ticketing system, Spektrix.
• To support the Box Office and Marketing Managers to effectively promote and market events and facilities at Dorking Halls, such as collating data, creating goodie bags, flyers, ordering and rotating print for shows and films.
• To increase the revenue of the business by taking opportunities to up-sell further events and actively promote our Friends Membership.
• To be aware of all events on sale through the Box Office and maintain a full understanding of the nature of each event, providing a high level of customer service, being at all times helpful and courteous, whilst processing bookings quickly and efficiently.
• To be responsible for processing transactions by cash, cheque & credit/debit card, checking floats at the beginning of each shift and reconciling takings at the end.
• To assist in the training of other staff on the Box Office system as required.
• To maintain the customer database under the current General Data Protection Regulations, and regularly check, correct and update this information.
• To monitor and maintain appropriate stocks of tickets, stationary and other materials and maintain all box office files and paperwork in good order.
• To carry out additional duties as appropriate to your role.
• To participate in all training sessions in a positive and willing manner.
• To ensure that all health and safety policies and procedures are adhered to.

Further info

This is a fixed term role from 1st September 2025 until end of April 2026.

For an informal chat about the role, please contact Alex Gilbert or Emily Sills on 01306 879314.