Gilded Balloon
- Contact name: Katherine Duncan
- Contact email: [email protected]
Job Description
Job Title: Box Office Manager
Reports To: General Manager and Artistic Directors
Based at: GB head office, GB Fringe Venues with flexibility for home/remote working except during event periods
Contract type: Fixed Term Contract
Date: March – September 2026
Salary: £28,500 – £30,950 FTE (35 hour) pro rata
Terms: Hours will vary depending on the project period and a schedule of work will be agreed in advance. Planning weeks will require between 14 – 35 hours per week. During the Festival Fringe event period contract hours required will increase to a maximum of 42 hours per week.
Context
Gilded Balloon is one of Scotland’s leading producers of live comedy and entertainment. The company started in 1986 and has been producing shows and operating venues at the Edinburgh Festival Fringe and year-round in Edinburgh ever since. For Fringe 2026 we are excited to return to our newly renovated venue hub, Teviot Row House as well as present a programme of shows at Patter House and the National Museum of Scotland. We produce comedy and live events year round across Scotland, as well as our new year round venue – The Gilded Saloon!
About the role
We are looking for a Box Office Manager with a keen eye for detail and a passion for live events to oversee all of Gilded Balloon’s ticketing systems.The Box Office Manager will work closely with the Directors, General Manager and Programming / Producing team to implement the show set-up process for our year-round programme of events as well as our Fringe season in August.
They will oversee preparations and day-to-day operations of our festival box offices across all of our venue sites – this will include equipment procurement and installation, staff management, financial reporting and reconciliation and liaison with our ticketing provider, Red61. This role would suit someone with exceptional customer service and people management skills who is comfortable with ticketing processes and thrives in a fast-paced environment.
Job Requirements
What we are looking for…
- Two years’ experience in a Box Office environment.
- Confidence using VIA and/or similar ticketing systems.
- Experience of managing a team of sales staff.
- Enthusiastic team worker with excellent interpersonal skills.
- Excellent organisational, time management and problem-solving skills.
- Able to make quick decisions under pressure whilst maintaining high standards of accuracy.
- Experience with databases and/or client record management systems as means of capturing and analysing data.
- Strong IT proficiency and an ability to learn new software & systems.
- Ability to interact, liaise, negotiate and communicate with a broad range of people, both internal and external to the organisation in a professional and effective manner.
- A flexible, organised and reliable approach to work.
- Available to work a variety of hours including evening and weekends (particularly in the run up and during the Festival as per an agreed schedule).
Job Responsibilities
Ticketing Set Up and Processes
- Manage the set-up of all performances on GB’s ticketing system (Red61/VIA) to given deadlines with a high level of accuracy and attention to detail.
- Ensure data is captured accurately and reported using our ticketing system (Red61-VIA).
- Provide excellent service to visiting companies, liaising and collaborating with other Gilded Balloon departments, to ensure that all performers feel supported by the GB team.
- Work with artists and producers to facilitate their requests and provide clear support and guidance on ticketing offers and promotions available to them.
- Manage a variety of ticket offers and oversee the process for complimentary ticket requests.
- Monitor the Gilded Balloon website and online payment systems, troubleshoot issues when they arise and ensure that our customer-facing box office info is clear and up to date.
- Act as a main point of contact for our ticketing provider, Red61, ensuring issues are escalated appropriately, updates are
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinmedia.net) you saw this job posting.