Box Office Assistants

  • Contract
  • London

JW3


  • Job Title: Box Office Assistants
  • Salary: £10k-£15k
    (pro-rata)
  • Hours:
    Part time
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 20 Jul 2025

  • Location:

    London

Job Summary

We are now recruiting for 2 Box Office Assistants to join our Visitor Services Team! Based at the main Reception desk, you will be the first point of contact for members of the public and users of our centre, providing a warm, friendly and efficient service at all times. 

Job Description

Hours: Part-time; core shifts being Monday 10am-3pm; Friday 9:45am-3pm (5pm during summer months); Sundays 3-8pm and 4-9pm (2 people needed) + additional hours available ad hoc

Salary: Full time equivalent of £26,422 per annum (hourly rate of £13.55)

Overview:

  • Offer a smooth, professional and positive customer experience at all times; meet and greet visitors to JW3, providing an inviting and warm welcome that reflects our values.
  • Be one of the first points of contact for enquiries about JW3 events on the phone, by email or in person
  • Take bookings and sell tickets for JW3 events, on the telephone or in person, using the Spektrix booking system and ‘Up sell’ other events, memberships
  • Address enquiries, comments and complaints promptly and effectively, communicating these as necessary to other members of staff and/or the Manager.
  • Efficiently utilise the Spektrix Box Office system, including but not limited to: entering new information on to Spektrix as and when supplied; continuous monitoring of Spektrix to remove “broken email addresses”; cleaning duplicates
  • Maintain knowledge of the programme of events and activities available and upcoming, and be able to provide information about these events and respond to any associated enquiries.
  • Sell merchandise before/after events as and when required.
  • Help facilitate the smooth flow of internal communication between Front of House and the Programming, Venue Hire and Operations Teams.
  • Undertake cash-handling as and when needed.
  • Be a point of contact to people arriving at the JW3 office for meetings.

Full details are outlined in the job description accessible on JW3’s Jobs page.

Job Requirements

Essential skills & experience include, but are not limited to:

  • Ability to navigate competing priorities and manage time sensitive or high-pressure situations in a calm, professional manner
  • A professional, confident and friendly manner with the public
  • Excellent written and verbal communication and numeracy skills (for purposes of cash-handling), including telephone manner.
  • Proactive and solution-focused, with an ability to take initiative
  • Strong organisational skills, efficient management of time and responsibilities
  • Able to interact confidently and build relationships with a wide range of stakeholders at all levels.
  • Strong attention to detail
  • Friendly and approachable, with an ability work collaboratively and effectively with others

How to Apply

Please send your cover letter and CV to [email protected]

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