Box Office Assistant

Hours: 14 hours per week; Thursday 10am-8pm; Sunday 3-9pm (1-hour unpaid break on each day) + additional hours available ad hoc

Salary: Full time equivalent of £26,422 per annum (hourly rate of £13.55)

Annual leave: 28 days (including Bank Holidays) pro rata + Jewish Holidays that fall on working days

Overview:

• Offer a smooth, professional and positive customer experience at all times; meet and greet visitors to JW3, providing an inviting and warm welcome that reflects our values.
• Be one of the first points of contact for enquiries about JW3 events on the phone, by email or in person
• Take bookings and sell tickets for JW3 events, on the telephone or in person, using the Spektrix booking system and ‘Up sell’ other events, memberships
• Address enquiries, comments and complaints promptly and effectively, communicating these as necessary to other members of staff and/or the Manager.
• Efficiently utilise the Spektrix Box Office system, including but not limited to: entering new information on to Spektrix as and when supplied; continuous monitoring of Spektrix to remove “broken email addresses”; cleaning duplicates
• Maintain knowledge of the programme of events and activities available and upcoming, and be able to provide information about these events and respond to any associated enquiries.
• Sell merchandise before/after events as and when required.
• Help facilitate the smooth flow of internal communication between Front of House and the Programming, Venue Hire and Operations Teams.
• Undertake cash-handling as and when needed.
• Be a point of contact to people arriving at the JW3 office for meetings.

Full details are outlined in the job description accessible on JW3’s Jobs page.