Assistant General Manager

  • Contract
  • London

Twist Museum London Limited


Job Summary

Twist Museum is looking for an ambitious, hands-on Assistant General Manager to support the General Manager in delivering operational excellence, commercial performance and an outstanding visitor experience at one of London’s most unique attractions.

Job Description

Twist Museum is looking for an ambitious and hands-on Assistant General Manager to support the General Manager in the day-to-day running of the museum.
This is a key leadership role within a fast-paced, innovative visitor attraction in the heart of Central London. The Assistant General Manager will provide hands-on leadership across front-of-house operations, team management, retail, compliance, schools and events, helping to maintain high standards of safety, service and visitor engagement.
Working closely with the General Manager, wider operations team and Head Office, you will help develop the team, manage daily operations, resolve operational issues, support commercial performance and deputise for the General Manager when required.
We are looking for an experienced manager who is organised, commercially aware and confident making decisions in a busy environment. You will be a visible, supportive and accountable leader who enjoys developing people, solving problems and continuously improving the visitor experience.
If you are passionate about creating exceptional experiences and enjoy making things happen, we would love to hear from you.

Job Requirements

Management experience in a visitor attraction, retail, hospitality, cultural or similar public-facing venue.
Experience leading teams and managing rotas, attendance, recruitment and onboarding.
Strong communication, leadership, organisation and time-management skills.
Calm, practical decision-making in a busy environment.
Commercial awareness and confidence using scheduling, HR, ticketing, EPOS and reporting systems.
Working knowledge of health and safety, safeguarding and operational compliance.
A hands-on, supportive and accountable leadership style.
Passion for Twist’s mission and delivering exceptional visitor experiences.

Job Overview

  • Job Title: Assistant General Manager
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 06 Sep 2026

  • Location:

    London

    | view on Google Maps

Job: Assistant General Manager

Job: Assistant General Manager

Organisation: Twist Museum London Limited

Postcode: W1C 1DH

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