Admissions & Retail Assistants

  • Contract
  • London

Chelsea Physic Garden


Job Summary

We are currently recruiting for multiple Admissions & Retail Assistants (ARA). This is the perfect role if you enjoy connecting with people and love nature. As the first point of contact for our visitors, ARAs are vital in shaping every visitor experience and connecting people with plants that heal.

Job Description

The Admissions & Retail Assistant (ARA) is a customer-facing role at the heart of the Garden’s daily operations. You will provide a warm, professional welcome to all visitors while supporting the smooth running of the Visitor Welcome Area and Garden Shop. Delivering consistently high standards of customer care, you will create positive first impressions and meaningful interactions that reflect the Garden’s values. You will actively support the Visitor Experience Manager & Assistant in achieving annual targets, including visitor admissions, membership conversions, Direct Debit sign-ups, and Gift Aid contributions.

To see the full JD please visit our website.

Job Requirements

Customer Service and Retail experience
Excellent interpersonal and communication skills (written and oral)
Strong organisational skills
Self-motivated and able to act on initiative
Knowledge of current trends, resources and information relating to the visitor sector
Ability to work as part of a small team
Excellent communications skills (written and verbal)
Knowledge of MS Office programmes and ability to learn to work with different systems such as Shopify
Experience using till/POS systems and cash handling
Knowledge of working in value-led organisations such as charities, or the cultural sector
Understanding of Gift Aid and confidence in communicating this to visitors
Knowledge of Safeguarding
Knowledge of GDPR
An interest in Gardens
An interest in working sustainably in a time of climate emergency

Job Overview

  • Job Title: Admissions & Retail Assistants
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Artform: Charity
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 12 Jul 2026

  • Location:

    London

    | view on Google Maps

Job: Admissions & Retail Assistants

Job: Admissions & Retail Assistants

Organisation: Chelsea Physic Garden

Postcode: SW3 4HS

Apply now
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