Tickets for Good
- Contact name: Sacha Williams
- Contact email: [email protected]
Job Summary
Job Description
Location: Sheffield/UK-based Remote (Location dependant – 2 days in Sheffield office for those who can travel. We also have a quarterly full team get together and it is desirable that you join these. Essential equipment will be made available to allow for working from home.)
Salary: £28,000 per annum
Hours: 9:30am – 5:30pm Monday to Friday
Reports to: Head of Marketing & Community Management
Start Date: ASAP
What You’ll Be Doing:
– Reviewing and approving new member applications across our global markets
– Assessing eligibility against market-specific criteria and ensuring consistent application of policies and processes
– Investigating and resolving eligibility queries, providing clear and timely support to applicants and members
– Monitoring application trends and identifying opportunities to improve approval processes and member experience
– Building a strong understanding of Tickets for Good’s eligibility frameworks, partner requirements, and target communities across all markets
– Identifying organisations within the member base that could benefit from deeper engagement with Tickets for Good
– Working closely with the Community Partnerships team to qualify, hand over, and support organisational growth opportunities
– Escalating complex eligibility cases and contributing to the development of best practices and operational guidance
– Supporting cross-functional projects that improve member acquisition, retention, and community impact
Job Requirements
What We’re Looking For:
– Excellent attention to detail
– Strong organisational skills and the ability to manage a high volume of applications and queries efficiently
– A customer-focused mindset, with excellent written communication skills and a commitment to delivering a positive member experience
– Confidence working with processes, policies, and eligibility criteria, while applying sound judgement to more complex cases.
– Ability to analyse information, identify patterns, and spot opportunities for improvement or growth
– Strong relationship-building skills and a collaborative approach to working across teams
– Comfortable using CRM systems, spreadsheets, and other administrative tools to manage data and workflows
– A proactive and self-motivated attitude, with the ability to prioritise tasks and work independently
– An interest in the charity, public sector, healthcare, education, or community sectors that Tickets for Good serves
– A passion for Tickets for Good’s mission
Apply now
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