assistant visitor experience manager

  • Contract
  • London

The Design Museum


Job: assistant visitor experience manager

Job: assistant visitor experience manager

Organisation: The Design Museum

Postcode: W8 6AG

  • Job Title: assistant visitor experience manager
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 11 Oct 2026

  • Location:

    London

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Job Summary

The Design Museum is looking for an experienced and energetic Assistant Visitor Experience Manager to help lead and motivate our Visitor Experience team, ensuring every visitor receives an exceptional welcome and experience at the museum.

Job Description

Reporting to the Visitor Experience and Operations Manager, you will support the day-to-day operation of the museum, undertaking duty management responsibilities and helping to lead a team of Visitor Experience Assistants and Volunteers.

You will play a key role in ensuring the team delivers outstanding customer service, maintaining effective staffing rotas, supporting recruitment and training, and helping to ensure the safe and efficient running of the museum.

Key areas of focus include:
– Leading and motivating Visitor Experience Assistants and Volunteers across the museum.
– Managing daily rotas and staffing requirements to support museum operations.
– Undertaking duty management responsibilities, including health and safety and emergency procedures.
– Supporting the delivery of excellent visitor experiences, engagement activities and events.
– Contributing to membership, donation and ticket sales targets through excellent service delivery.

Job Requirements

We are looking for someone who brings:

– Experience motivating, developing and supporting teams or volunteers to deliver excellent visitor experiences.
– Duty management experience, including managing rotas and responsibility for health and safety and security in a busy operational environment.
– Strong communication, organisation and problem-solving skills, with the ability to remain calm under pressure.
– Excellent IT skills, including proficiency in Microsoft Office applications.
– An understanding of diversity, accessibility and inclusive customer service.

The complete job description (including the person specification) is available to download on the Careers Portal Vacancy Listing.

How to Apply

For more information on the job description and person specification, please follow the link: https://careers.designmuseum.org/vacancies

Please note, we can only accept applications made via our online recruitment portal – click link to be directed.

If you encounter any issues while attempting to upload your application form onto the online portal, please email [email protected] before the vacancy post closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

Apply now
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