Client Support Executive (Evenings)

Our ticketing software is used by clients throughout the UK and beyond, including some of the largest theatres in London’s West End.

This role sits at an important point in our day. UK evenings are when live entertainment actually happens – curtain up, doors open, last-minute ticket queries – and they fall squarely inside the US working day. You’ll be covering both: supporting UK venues through their busiest hours while our American clients are still mid-afternoon at their desks.

You’ll also be closing a gap in our global support cover. When the London team logs off, you pick up; when you finish at 11pm, our Australian team is preparing to come online. Our clients get a continuous chain of support, and you’ll be a crucial link in it.

This is a fully remote, part-time role working Monday to Friday, 7pm-11pm UK time (20 hours per week). As a key member of the Client Success team, you will be the first point of contact for client queries during this window, mainly via email but occasionally video calls, working diligently to respond to, track, monitor and resolve all client inbound queries in a timely manner.

HOURS AND WORKING PATTERN
– 20 hours per week, worked across five evenings, Monday to Friday.
– Set hours of 7pm to 11pm each evening (UK time).
– Fully remote – you can be based anywhere in the UK.
– You must have the right to work in the UK.

WHAT WE OFFER
– GBP 14.00 per hour (GBP 14,560 per annum for 20 hours per week).
– Fully remote working.
– A substantial annual ticket allowance so you can experience the latest in live entertainment.
– Pension: 3% contribution from Line-Up, minimum 5% from you.
– Optional health insurance.
– Full onboarding and training, plus ongoing support from the wider Client Services team.
– A supportive and inclusive culture with lots of learning and development opportunities.