Seasonal Duty Manager

Worthing Theatres & Museum


Job Summary

The Seasonal Duty Manager works as part of the wider Duty Manager and Customer Experience team, taking responsibility for front of house operations when on shift during live events at all WTM venues. This seasonal role supports the department during the busiest period October to December.

Job Description

Lead the customer facing team when on shift to deliver an excellent customer experience, maintaining the highest standards at all times. Working across all of WTM’s diverse range of events and venues.
Ensure an effective FOH, bar and retail operation when on duty leading the team to drive secondary spend and donations.
Assist the Customer Experience Manager in the smooth and efficient running of live events and cinema shifts across our theatre venues and museum shifts from time to time.
Ensure an effective FOH, bar and retail operation when on duty leading the team to drive secondary spend and donations.
Ensure the programme of events runs smoothly and safely to a high level of customer experience excellence.
Ensure all Customer Experience Assistants, Casual Staff, Volunteers & Work Placements are fully conversant with emergency evacuation procedures.
Assist the Customer Experience Manager in ensuring entertainment licensing, fire safety, H&S, Food & Hygiene & alcohol legislation/regulations are strictly observed at all times.

Job Requirements

Essential Experience, Skills and Knowledge
Good leadership skills with proven supervisory experience.
Excellent communication skills
Experience in cash handling and credit card transactions.
Ability to remain calm and make informed decisions in an emergency situation.
Ability to effectively resolve complaints or conflict whilst on shift.
Good numeracy and literacy skills and an effective communicator.
Proven experience of working effectively whilst adapting to changing demands
Good IT skills and comfortable using a till, computer and various systems.
Ability to focus on tasks whilst in a busy and noisy environment.
Able to complete shifts of 6 or more hours, Monday-Sunday, including regular evenings, weekends and bank holidays.
Full availability over the festive season.
Be customer focussed and committed to providing great customer service across the WTM venues.
Reliable, self-motivated and able to work on own initiative
Remain calm under pressure

Job Overview

  • Job Title: Seasonal Duty Manager
  • Salary: £20k-£25k
  • Hours:
    Full time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Contract
  • Closing date: Sun, 20 Sep 2026

  • Location:

    South East

    | view on Google Maps

Job: Seasonal Duty Manager

Job: Seasonal Duty Manager

Organisation: Worthing Theatres & Museum

Postcode: BN11 1LG

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