Criterion Theatre Trust
Job: Trainee Box Office Assistant
Job: Trainee Box Office Assistant
Organisation: Criterion Theatre Trust
Postcode: SW1Y 4XA
- Job Title: Trainee Box Office Assistant
-
Salary: £20k-£25k
(pro-rata) - Hours:
Part time - Artform: Theatre
- Role: Customer Service
- Contract: Contract
- Closing date: Mon, 24 Aug 2026
-
Location:
London
Job Summary
Job Description
ABOUT THE ROLE
The Criterion Theatre Trust welcomes thousands of visitors each year to our productions, as well as to a variety of other events including showcases, workshops and readings.
This training scheme is aimed at an individual who has an interest in a career in ticketing and box office operations of a theatre or arts venue. Relevant experience is not essential; the ideal candidate will be wishing to gather experience and knowledge to be able to progress in a career in ticketing.
You will learn how the box office department ensures the smooth running of the ticketing operation at the Criterion ensuring that all procedures are implemented effectively and efficiently ensuring high standards of customer service, accurate tickets sales and reporting. This includes liaising with external companies including producers, marketing, ticket agents, press and publicity along with all other departments in the theatre. This includes close relationships with finance, front of house management and team, Health and Safety, HR and backstage technical departments all of which contributes to ensure that our customer, company and other theatre users enjoy a safe, pleasant and enjoyable visit to the Criterion.
£14.85 p/h – 30 hours per week
Job Requirements
– Interest in ticketing and box office operations, with a willingness to learn.
– Basic understanding of theatre or arts venue operations.
Ability to communicate clearly with diverse teams and the public.
– Confident verbal and written communication; approachable and professional.
– Good English language skills and eligibility to work in the UK.
– Willingness to undertake training and ongoing development.
– Able to manage shifting priorities and work effectively.
– Punctual, reliable, and well organised with good time management.
– Basic IT skills, including Microsoft Office or similar systems; willingness to learn ticketing systems, sales and reporting.
– Positive attitude with a collaborative approach and ability to use initiative.
– Willingness to work evenings and weekends.
– Genuine interest in the arts, openness to feedback, and respect for diversity.
How to Apply
To apply, please send:
– Your CV
– A short personal statement (about 300 words) telling us a little about yourself, why you’re interested, what you can bring to the role, and what you hope to gain.
Email your application to: [email protected]
with the subject line: Trainee Box Office Assistant Application– Your Name. The closing date for applications is the 24th August 2026 at 11:59PM.
You can find our recruitment pack, with further information about the role and how to apply, on our website: https://www.criterion-theatre.co.uk/
INTERVIEWS:
There will be a two-stage interview process, with first-round interviews taking place in the first week of September 2026.
If you have any questions or need this information in another format, please contact Aileen Zainuddin via email [email protected] or phone 020 7839 8811.
We are proud to be an equal opportunities employer and encourage applications from people of all backgrounds and experiences.
- Contact name: Aileen Zainuddin
- Contact email: [email protected]
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