Visitor Experience Manager

We are looking for an exceptional person to manage and lead our Visitor Experience Team (VET). Yorkshire Sculpture Park’s mission is to inspire everyone to enjoy and engage with art, nature, creativity
and our shared humanity and the Visitor Experience Team play a vital role in achieving this. Giving due regard to the diversity of audiences that YSP attracts, the team help our 240,000 annual visitors to feel safe and comfortable exploring the Park’s 500 acres and gallery spaces by creating an inclusive, accessible and welcoming experience for all.

It’s an exciting time to join YSP, as 2027 is our 50th anniversary and there are planned investments in systems, programme and infrastructure to help support the delivery of ambitious visitor targets.

The team are only able to achieve their objectives through collaborative working across all parts of the organisation. They aim to deliver a joined up and seamless welcome and experience is for all visitors. The team facilitate the promotion and delivery of some visitor activities as well as support the achievement
of financial goals through selling tickets, memberships, gift aid or other fundraising initiatives.

It’s important that everyone in the team (including volunteers) are motivated, trained and are clear of their roles and responsibilities. They will be regularly kept informed of the artistic programme, learning programme and other opportunities for visitors. As the Visitor Experience Manager, you will lead the team by setting and modelling excellence in customer service standards and then through data capture (e.g. Customer Relationship Management
(CRM) system), observation and feedback you will identify opportunities to improve and enhance the visitor experience.