Visitor Services Manager

Royal Collection Enterprises


Job: Visitor Services Manager

Job: Visitor Services Manager

Organisation: Royal Collection Enterprises

Postcode: SL4 1NJ

  • Job Title: Visitor Services Manager
  • Salary: £40k-£50k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 16 Aug 2026

  • Location:

    South East

    | view on Google Maps

Job Summary

It’s developing future ambassadors for a world-renowned collection. It’s being trusted to deliver. And it’s helping millions enjoy magnificent historic buildings and awe-inspiring art. This is what makes a management career with Royal Collection Trust exceptional.

Job Description

At the heart of the Visitor Operations Team at Windsor, you’ll be responsible for ensuring every visitor has an exceptional experience.

In a varied and dynamic role, you’ll manage all operational aspects of the visitor journey. From customer care and guided tours, to access and security, you’ll make sure our guests always receive outstanding service. You’ll oversee the departmental budget as well as the co-ordination of staffing for various programmed events and activities throughout the calendar year.

You’ll be the person leading and motivating our front-line team to deliver. It’s a large and diverse team, and alongside driving people’s performance, you’ll make sure we’re also focused on their ongoing development, helping them to reach their full potential.

We continually review and look to move forwards in the way we work, and your expertise will help develop our future strategy. You’ll develop a thorough understanding of the complexities of each site, before making recommendations that will improve our overall operations.

Job Requirements

– Strong leadership and people management skills with the ability to encourage and develop teams.
– Substantial experience of people management functions, including recruitment, learning and development, performance, and absence management.
– Experience of managing operations and delivering the highest standard of customer/visitor service.
– A genuine desire to work with the public and a passion for delivering excellent customer care.
– Organised with the ability to work effectively under pressure in a busy environment, and to manage a varied workload crossing short- and long-term deadlines.
– Clear, confident communication skills and the ability to quickly build effective working relationships with a wide range of people.
– Have excellent administration and IT skills, with a working knowledge of MS Office.

How to Apply

https://theroyalhousehold.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-3/xf-4cc806618803/candidate/so/pm/1/pl/4/opp/3837-Visitor-Services-Manager/en-GB?adhoc_referrer=ArtsJobs

Apply now
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