BIMM University
Job Description
About the Role
As a Student Support Assistant, you’ll be part of a centrally coordinated, digital-first support service, helping students access the information, guidance and support they need throughout their time at the University. Acting as a first point of contact, you’ll respond to enquiries across a range of channels, provide timely and accurate information, assess student needs through triage processes, and connect students with the appropriate support, resources and services.
What You’ll Do:
Respond to student enquiries via email, telephone and digital channels, ensuring a timely and professional service
Provide first-line support to students seeking practical, pastoral or wellbeing-related guidance
Use agreed triage processes to assess enquiries and identify appropriate support pathways
Signpost and refer students to relevant University services, self-help resources or external support where appropriate
Recognise indicators of risk or vulnerability and escalate concerns in line with safeguarding procedures
Deliver calm, student-centred support that helps students feel informed and supported
Contribute to student communications and the maintenance of digital information and support resources
Maintain accurate, confidential and timely records using University systems and case-management processes
Work collaboratively with colleagues to ensure effective enquiry management and service delivery
Hybrid / The role holder will be based in one of the BIMM University campuses in Birmingham, Bristol, Leeds, Manchester, Brighton, Essex or London. This is a hybrid role with on-site presence a minimum of 3 days per week
Job Requirements
What You’ll Bring:
Experience in a customer-facing, administrative, communications or support role
Strong written and verbal communication skills, with the ability to communicate clearly and professionally
Experience supporting young adults or service users within a pastoral, wellbeing or support-focused environment
The ability to respond to sensitive situations with empathy, professionalism and sound judgement
Strong organisational skills, with the ability to manage multiple priorities and work accurately under established processes
Confidence using digital systems and online platforms, with a high level of attention to detail
The ability to work independently while contributing effectively within a remote or distributed team
An understanding of confidentiality, safeguarding and professional boundaries
A collaborative approach and a commitment to providing an inclusive and positive student experience
Job Overview
- Job Title: Student Support Assistant
- Salary: £25k-£30k
- Hours:
Full time - Artform: Education
- Role: Admin, Secretarial & PA
- Contract: Permanent
- Closing date: Sun, 02 Aug 2026
-
Location:
UK-wide
About BIMM University
BIMM opens the door to the creative industry by encouraging creative freedom, real-world industry experience and a community experience for both our students and our workforce. We are proud to be a leading provider of Higher and Further Education courses in popular music, performing arts, creative technology and film.
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