Factory International
Job Description
To lead the day-to-day delivery of hospitality operations so that service is safe, efficient and delivered to a consistently high standard across all trading environments.
Job Requirements
ESSENTIAL
– Experience in hospitality or event operations
– Strong leadership presence in live environments
– Ability to manage teams in fast-paced situations
– Good commercial awareness
– Commitment to high standards of service and safety
– Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
– Willing to complete relevant statutory checks eg DBS (Factory International can support with processing and payment)
DESIRABLE
– Experience in large-scale or complex venues
– Interest in developing multi-skilled teams
-Enthusiasm for training, mentoring and support of emerging talent
Job Responsibilities
Operational delivery
– Lead shifts across hospitality areas so that service is delivered smoothly and safely
– Maintain operational standards so that presentation, cleanliness and compliance expectations are consistently met
– Act as escalation point so that issues are resolved quickly and effectively
Team leadership
– Supervise and deploy team members so that roles are clear and performance is consistent
– Provide coaching during service so that capability improves and standards are maintained
– Foster a positive working environment so that teams are engaged and accountable
Workforce coordination
– Support staffing plans so that the right people are in place at the right time
– Ensure adherence to shift timings and structure so that labour is controlled and delivery is consistent
– Work with People Operations so that planning translates effectively into live delivery
Commercial delivery
– Monitor performance during service so that revenue opportunities are maximised
Apply now
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