Operations Manager at Charleston in Firle

Set in the heart of the South Downs National Park, Charleston is the former home of the Bloomsbury Group. Today, the house museum, galleries, caf , shop and beautiful gardens welcome visitors from around the world, while our year-round programme of exhibitions, events and the renowned Charleston Festival make it a vibrant cultural destination.

As Operations Manager, you will lead a team of staff and volunteers to deliver an outstanding, welcoming and accessible experience for every visitor. You will oversee all public-facing operations across the site, ensuring the highest standards of customer service.

We are looking for someone who is passionate about people and culture, with experience leading customer-facing teams in a heritage, arts or visitor attraction setting. You will be highly organised, adaptable and confident managing a varied workload, with excellent communication, problem-solving and leadership skills. A commitment to accessibility, inclusion and collaborative working is essential, as is the ability to remain calm and effective in challenging situations.

This is an exciting opportunity to play a leading role in creating exceptional experiences in a beautiful heritage setting.

Reporting to: Senior Leadership Team
Contract: Permanent
Salary: £27,700 – £33,800
Hours: 37.5 hours per week, primarily Wednesday to Sunday. Some evening and weekend work will be required
Location: Charleston in Firle (BN8 6LL)