Ticket Booth Supervisor

In this role you will be responsible for providing a high level of service to over-the-counter customers, maximising sales, and audience attendance through effective customer care. You will pro-actively sell tickets and packages as the first point of contact to our customers and visitors, demonstrating sound knowledge of the theatre operation, including providing effective queue management and face-to-face assistance to theatre goers.

You will use the See Tickets API interface to ensure that inventory is enabled and on sale to customers both in person and online as quickly as possible, troubleshooting any technical issues and escalating to our ticketing and website providers where necessary.

You will be responsible for supervising sales advisors and ensuring the Ticket Booth provides a helpful and efficient sales service to the general public. You will monitor inventory levels, manage relationships with theatre box offices and have responsibility for sound financial practices. You will be responsible for ensuring a safe and efficient working environment is maintained.