Deputy Experience Manager

Theatr Clwyd


Job Summary

We are looking for an energetic, confident and people-focused Deputy Experience Manager to help lead our front-of-house operation and deliver an outstanding welcome to every Guest, artist and Company Member at Theatr Clwyd.

Job Description

This is an exciting opportunity for someone who thrives in a fast-paced environment and loves creating memorable Guest experiences. From overseeing performances and screenings to supporting the Experience team and ensuring the building runs safely and smoothly, you’ll play a key role at the heart of our organisation.

If you’re hands-on, organised, approachable and passionate about hospitality, teamwork and delivering exceptional service, we’d love to hear from you.

This role is part time, 16 hours per week.

Apply by 23:59 on 21/06/26.

Job Requirements

Practical experience in a customer facing operational role in a cultural venue, visitor attraction, catering, retail, hotel, restaurant, bar or other hospitality environment and/or an appropriate recognised qualification.

Display a passion for working within the performing arts sector.

Experience of supervising and positively motivating and inspiring front line team members (both staff and volunteers) through excellent working practices.

Knowledge of DDA requirements and working with audiences/visitors with disabilities.

Organised and effective administration skills.

Proficient IT skills.

Proven ability to communicate effectively and confidently, both orally and in writing, with diverse groups of people.

An understanding of and commitment to diversity and inclusion.

A commitment to artistic excellence.

A flexible approach to working hours to meet the needs of the service, including working evenings, weekends and bank holidays.

This role is part time, 16 hours per week.

Job Overview

  • Job Title: Deputy Experience Manager
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Artform: Theatre
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 21 Jun 2026

  • Location:

    North West

    | view on Google Maps

Job: Deputy Experience Manager

Job: Deputy Experience Manager

Organisation: Theatr Clwyd

Postcode: CH7 1YA

Apply now
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