Visitor Experience Manager

Working at our theatre as part of the Front of House management team is truly rewarding. You’re at the heart of the audience experience, leading a passionate team, solving challenges in real time, and creating a welcoming atmosphere for every visitor. Each performance is different, the energy is infectious, and your leadership directly contributes to unforgettable nights of live theatre.

The Visitor Experience Manager is responsible for delivering an exceptional, welcoming and inclusive experience for all audiences, visitors and stakeholders attending our theatre. The role leads the front of house operation, ensuring the highest standards of visitor experience, safety and accessibility across all public-facing areas, while fostering a positive and professional team culture in line with organisational values.

This role includes duty managing our building, ensuring compliance with all health and safety procedures, including licensing laws. With a commercial focus you will ensure that we are maximising sales across all front of house areas, motivating the team to have a sales orientated focus and to ensure maximum efficiency. This key role shapes how our audiences feel about our theatre, from arrival to departure, acting as an ambassador for the organisational vision.

You’ll get to become part of a large, established, and respected cultural organisation, taking part in varied and exciting work, with lots of opportunities for learning and growth.

This role is offered on a full-time, permanent, 40 hour per week basis (annualised hours), with frequent work on weekends, evenings and bank holidays.

For full details of the role, please visit our careers website and view the candidate pack.