Visitor Experience & Retail Assistant (Temporary)

  • Contract
  • London

Chelsea Physic Garden


Job Summary

Chelsea Physic Garden are look for a temporary Visitor Experience & Retail Assistant through the summer period. Join the team of London’s oldest botanic garden welcoming visitors and supporting our retail function. This is a contract of 380 hours delivered over a 5- month period.

Job Description

We want to make Chelsea Physic Garden, a welcoming garden for all and our visitor experience team, as the visitors’ first point of contact, are essential to delivering this successfully. The Visitor Experience & Retail Assistant is a customer facing role that engages with everyone who visits the Garden and delivers the daily running of the Visitor Welcome Area and Garden Shop. The role provides an exceptional welcome and level of customer service. The posts support the Visitor Experience Manager to achieve annual targets for visitor admissions, membership conversion, direct debit sign up and gift aid donations. The Visitor Experience & Retail Assistant will also support our daily retail operations, uphold retail presentation standards, support visitors with sales enquiries and process purchase transactions.

To see the job description in full please go to our website.

Job Requirements

Knowledge, Skills and Experience Essential/Desirable
Customer Service and Retail experience E
Excellent interpersonal and communication skills (written and oral) E
Strong organisational skills E
Self-motivated and able to act on initiative E
Knowledge of current trends, resources and information relating to the visitor sector D
Ability to work as part of a small team E
Knowledge of working with till systems E
Excellent communications skills (written and verbal) E
Knowledge of MS Office programmes and ability to learn to work with different systems such as Shopify E
Cash handling D
Knowledge of working in value-led organisations such as charities, or the cultural sector E
First aid qualification D
Knowledge of Safeguarding D
Knowledge of GDPR D
An interest in Gardens D
An interest in working sustainably in a time of climate emergency E

Job Overview

  • Job Title: Visitor Experience & Retail Assistant (Temporary)
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Artform: Charity
  • Role: Customer Service
  • Contract: Temporary
  • Closing date: Sun, 10 May 2026

  • Location:

    London

    | view on Google Maps

Job: Visitor Experience & Retail Assistant (Temporary)

Job: Visitor Experience & Retail Assistant (Temporary)

Organisation: Chelsea Physic Garden

Postcode: SW3 4HS

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