Front of House Visitor Host (2 posts)

Putting visitors first, you will pride yourself on delivering engaging and informative guided tours to an international audience whilst proactively promoting and selling the Bodleian’s range of public offers.

You will provide excellent customer service, respond to enquiries, promote tours and products, and contribute to a positive visitor experience. You will also support safety and security, including assisting in emergency situations when required.

This role involves working to a daily staffing schedule where you will be required to move around the different service point positions, walk groups around the site on guided tours, and lift and move lightweight equipment.

This is a permanent, part-time role working either:
Post 1 – 0.77 FTE – 28 hours per week
Post 2 – 0.606 FTE – 22.125 hours per week (averaged over a fortnight)
Please indicate your preferred working pattern in your supporting evidence form.

You will have experience in a busy customer-facing role and be confident engaging with visitors from a wide range of backgrounds. You will have strong communication skills and the ability to deliver engaging tours, alongside a positive and flexible approach to teamwork.

You will be comfortable working under pressure, handling cash, and adapting to different situations. An interest in history or heritage and additional language skills would be advantageous.

What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
An excellent contributory pension scheme
38 days of annual leave
A comprehensive range of childcare services
Family leave schemes
Cycle loan scheme
Discounted bus travel and Season Ticket travel loans