Retail Assistant

  • Contract
  • London

St Martin-in-the-Fields Limited


Job Summary

To provide excellent customer service and visitor experience whilst maintaining the presentation of our retail space along with supporting the Retail Supervisor and wider Retail team with the smooth running of the Shop at St Martin-in-the-Fields.

Job Description

Background

St Martin-in-the-Fields is a working parish church in the heart of London. St Martin’s operates a number of successful commercial activities on site including the Shop at St Martin’s, Box Office, Caf in the Crypt and Courtyard, Events spaces and a full and varied programme of concerts, the profits from which support the work of the church.

Visitors to the Shop at St Martin’s are delighted by the range of British made gifts, unusual and value for money souvenirs, as well as books, music, and stationery. At Christmas St Martin’s is full to the brim with seasonal decorations, Christmas cribs and one of the best selections of charity Christmas cards in central London.

Nature and scope of the job

In this role you will be working directly with our customers, providing information about the products we sell and how to select and make brass rubbings. You will need to demonstrate the highest levels of customer service and have a positive attitude in everything you do. You must be knowledgeable about the organisation as a whole, and training for this will be provided.

The Shop is situated in the foyer space of the Crypt of St Martin’s and is often the first part of our Crypt that visitors experience. You will therefore be the face of our brand and provide a welcoming atmosphere, assisting visitors with anything from way-finding to advising on the best gifts for their friends and family.

This role is offered on a part-time basis, up to 30 hours per week at a rate of £13.85 per hour.

Job Requirements

Knowledge, skills, and abilities

You will have:

  • Experience in a retail or customer service role is desirable but not essential;
  • Flexibility to work weekends and closing shifts;
  • Excellent verbal and written communication skills with a flair for visitor experience;
  • Demonstrable ability to deliver excellent customer service with a warm and friendly manner;
  • Confidence in working with cash and card transactions (use of EPoS desirable but not essential as training will be provided);
  • Ability to use initiative to identify tasks and sales opportunities throughout the work day and without instruction from your supervisor;
  • Strong attention to detail and presentation; and
  • Enthusiasm for working as part of a wider team across a diverse and exciting site in central London.

Desirable:

  • Familiarity with and sympathy of the mission and values of St Martin-in-the-Fields
  • Solid general knowledge of the local area.

Job Overview

  • Job Title: Retail Assistant
  • Salary: £25k-£30k
    (pro-rata)
  • Hours:
    Part time
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 13 Feb 2026

  • Location:

    London

    | view on Google Maps

Job: Retail Assistant

Job: Retail Assistant

Organisation: St Martin-in-the-Fields Limited

Postcode: WC2N 4JH

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