Deputy Ticketing & Sales Manager (Maternity Cover 14 Month FTC)

Buxton Opera House


Job: Deputy Ticketing & Sales Manager (Maternity Cover 14 Month FTC)

Job: Deputy Ticketing & Sales Manager (Maternity Cover 14 Month FTC)

Organisation: Buxton Opera House

Postcode: SK17 6AZ

  • Job Title: Deputy Ticketing & Sales Manager (Maternity Cover 14 Month FTC)
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Charity
  • Role: Customer Service
  • Contract: Temporary
  • Closing date: Sun, 08 Feb 2026

  • Location:

    North West

    | view on Google Maps

Job Description

Department: Marketing & Communications, Ticketing & Sales

Reporting to: Ticketing and Sales Manager, Head of Marketing and Communications

Role Summary:

As Deputy Ticketing & Sales Manager (Maternity Cover), you’ll play a vital part in the smooth, day to day operation of our busy Box Office, working closely with the Ticketing & Sales Manager to deliver smart, innovative strategies that boost income, grow audiences, and elevate our sales initiatives, including Memberships and secondary spend opportunities.

You’ll lead and inspire a team of five Ticketing & Sales Assistants, championing exceptional customer service at every touchpoint while driving revenue, loyalty, and long term engagement. With a sharp eye for accuracy and compliance, you’ll also ensure our database remains clean, efficient, and fully GDPR aligned. This is a fantastic opportunity for someone who loves delivering great experiences, thrives in a fast-paced environment, and wants to support the future of how audiences connect with our organisation.

Job Requirements

Essential Experience

A proven track record of managing, training, and motivating staff in a sales environment

Experience of working in a customer facing environment, with a customer centric approach, whilst delivering exceptional results

Pro-active and self-motivated with the ability to prioritise and work across multiple tasks

A professional and courteous attitude, with the ability to communicate effectively with a wide range of people and stakeholders

Meticulous attention to accuracy and detail

Experience of reconciliation and banking procedures

Experience of sales and financial reporting

Experience of working to and exceeding sales targets

Skills and Knowledge

Strong planning and organisational skills

Exceptional communication skills (both written and verbal)

Confident in managing a fast-paced and demanding priorities

Computer literacy (specifically MS office and website CMS systems)

Job Responsibilities

Role description

Main duties:

Responsible for the day to day management of the Box Office.

Oversee the relationship with Ticketing Partner, Spektrix and the continual development of the CRM System.

Ensure that all Box Office employees are well informed about products and expected sales schedules and targets.

Support the Ticketing & Sales Manager on delivering pricing strategies and initiatives.

Managing current and cultivating new relationships with third party ticket agents.

Working with the Ticketing & Sales Manager on the set-up of shows and events.

Supporting the Ticketing & Sales Manager and Head of Marketing and Communications on the development of and implementation of digital ticketing.

Deputising for the Ticketing & Sales Manager when required.

Responsible for ensuring BOH provides a seamless Box Office service, including carrying out training and ensuring all team members are proactively selling all shows, memberships, donations, packages and ancillary items

How to Apply

We’d love to hear from you! To apply, please send your CV, along with a covering letter detailing:

• Why you’re interested in this role
• The key skills and experience you would bring to the position

Email your application to Emily Jeeves, Head of Marketing and Communications, on [email protected].
Application deadline: Sun 8 Feb, 11.59pm.

If you would like to find out more about the role before applying, please contact Rebekah Powell, Ticketing and Sales Manager, on [email protected] for an informal conversation.

We warmly welcome applications from people of all backgrounds and lived experiences. You may not meet every criterion listed, and that’s okay. If you have some relevant experience and a motivation to learn and grow, we encourage you to apply.

Thank you for your interest. We look forward to receiving your application!

High Peak Theatre Trust Limited (Reg’d Office) No. 5 The Square, Buxton, Derbyshire, SK17 6AZ
Company No. 1356378 | Charity Reg No. 507354

Apply now
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