assistant visitor experience manager

  • Contract
  • London

The Design Museum


Job: assistant visitor experience manager

Job: assistant visitor experience manager

Organisation: The Design Museum

Postcode: W8 6AG

  • Job Title: assistant visitor experience manager
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Sun, 01 Feb 2026

  • Location:

    London

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Job Summary

The Design Museum is looking for an experienced and energetic Assistant Visitor Experience Manager who can enthuse, motivate, and engage our fantastic team of Assistants and Volunteers.

Job Description

*The complete job description/person specification is available to download from our careers portal vacancy listing.

Leadership

  • Lead the Visitor Experience team across the museum, including gallery positions, visitor welcome, interactive and engagement positions and at museum events.
  • Share line management of the permanent Visitor Experience Assistants, holding regular formal and informal 1-2-1 sessions, supporting the appraisal process and in preparing engagement research material and training sessions for exhibitions.

Operations

  • Work collaboratively across the visitor experience management team to ensure the department master rota is maintained effectively, within agreed staffing levels for core museum activity, public programme and events
  • Proactively manage the rota to address any staff shortages, sickness or short-notice requests for support from other teams.

Visitor Experience

  • Model how to achieve the museum’s standards of service, welcome, engagement and up-selling culture for all Visitor Experience team members. Understand who the museum’s audiences are and support the team to meet and exceed their expectations.

Duty management

  • This role requires regular early starts and late finishes on a rota basis. The ability to manage administrative work alongside the shift pattern is essential.
  • The post-holder will work regular weekend and bank holiday shifts. The ability to travel to the museum at varied times of day is essential.

Job Requirements

Person specification
Essential – Experience, Knowledge, Skills

  • Experience of delivery of excellent customer service in a public-facing environment with practical experience of leading and motivating customer-facing teams and individuals.
  • Experience in managing daily rotas.
  • Duty management experience, including health and safety, security and cash handling responsibility in a public-facing environment.
  • To have a confident, friendly, and problem-solving attitude, especially in front of large groups of people and in high-pressure situations.
  • Understanding of how principles of diversity and accessibility apply to a public-facing organisation.
  • Ability to communicate clearly and accurately in English through various methods, including person-to-person and in group briefings, written information on signage and by email and telephone.

How to Apply

For more information on the job description and person specification, please follow the link: https://careers.designmuseum.org/vacancies

Please note, we can only accept applications made via our online recruitment portal – click link to be directed.

If you encounter any issues while attempting to upload your application form onto the online portal, please email [email protected] before the vacancy post closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

Apply now
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