Visitor Operations Manager

  • Contract
  • London

Garden Museum


Job: Visitor Operations Manager

Job: Visitor Operations Manager

Organisation: Garden Museum

Postcode: SE1 7LB

  • Job Title: Visitor Operations Manager
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Museums
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Tue, 27 Jan 2026

  • Location:

    London

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Job Summary

We are currently looking for our next Visitor Operation Manager, to lead the visitor operations team who deliver welcoming visits, excellence experiences and support income generation, here at Garden Museum

Job Description

Contract Type: Full Time, Permanent Contract (40hrs – 5 out 7 days shift patterns inc. weekends with some evening)

Salary: £39,000 per annum, plus, Benefits

Reports to: Director of Commercial & Operations

Location: Garden Museum, Lambeth, London, SE1 7LB

Responsible For:

  • Inspiring & effectively leading the visitor operations team (Visitor Operations Supervisor (s), Visitor Assistants and Volunteers) who deliver all aspects of museum operations and visitor experience across the Garden Museum.
  • Championing customer service, putting visitors at the heart of the work of the Museum and its purpose.
  • Fostering a culture of continuous improvement with the visitor operations team to bring efficiencies in operations, ensuring KIP are met and the team excellence in all it does.
  • Confidentially lead the team ensure the finances of the museum are promoted in all visitor operations and visitor operations budget is managed effectively.
  • Be responsible for the security and safety of visitors, collection, volunteers & building in collaboration with the Curatorial & Facilities departments

Benefits

  • 27 days paid annual leave per annum plus an entitlement to statutory Bank Holidays (or time in lieu when worked) This is inclusive of the mandatory closure period between Christmas and New Year.
  • Pensions Auto Enrolment and Staff Discounts in the Caf , Museum Shop & Museum.

Job Requirements

Who we are looking for:

Now is an exciting time to join, as we grow as an entrepreneurial museum and expand the visitor offer to attract more paid international visitors; update processes and presentations standards; and focus on developing the talents of the team while launching new products and experiences. This is a key operational and onsite role which would suit an experienced, people-focused manager, who can balance inspiring our team with the commercial and compliance needs of the museum.

The ideal candidate will have a track record of managing visitor operations of a complex museum, gallery, visitor attraction, with confidence delivering financial targets. We are looking for someone who can demonstrate a passion for customer service, visitor experience and is looking to build their career further in leisure, museum, arts and heritage sector.

For full details please read the job description .

How to Apply

Please email a CV and covering letter outlining your skills and experience in relation to the job description to: [email protected]

Mark the subject box: VISITOR OPERATIONS MANAGER

Closing date for applications: Midnight on Monday, 26th January 2026

Interviews will likely be held on 5th & 6th February 2026. Please keep these dates free.

  • Contact name: Emily Hills , Director of Commercial & Operations
  • Contact email: [email protected]

Apply now
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