IRC169208 – Visitor Experience Officer

We’re looking for an enthusiastic, proactive Visitor Experience Officer to help us deliver exceptional service for every visitor and volunteer. It involves managing the demands of a busy visitor day alongside the work done behind the scenes to make sure our sites are safe and compliant. The advertised salary is inclusive of an Outer London Weighting Allowance of £3,315 per annum.

What it’s like

You’ll be reporting to the Visitor Operations Manager, working in a team of four across two London places: Red House and the Carlyles’ House.

The Carlyles’ House

24 Cheyne Row is a terraced house and appears much like all the others on the street, but its most well-documented residents, Thomas and Jane Carlyle, make it different. Thomas Carlyle (1795-1881) was one of the most famous writers of the Victorian age, and wrote many of his influential essays, history books and lectures here. Jane Carlyle (1801-66) wrote thousands of letters describing her home and the world around her. Leading artists, politicians and authors of the day visited the Carlyles in their home, where they photographed, painted and described them. Today, these artefacts, coupled with Jane’s d cor and furnishings, immerse you in the Carlyles’ Victorian residence.

Red House

The only house commissioned, created and lived in by William Morris, founder of the Arts & Crafts movement, Red House is a building of extraordinary architectural and social significance.

Designed by Philip Webb and completed in 1860, it was described by Edward Burne-Jones as ‘the beautifullest place on earth’. The rooms at Red House give a unique view of William and Janey’s life and the establishment of what later became Morris & Co.

Red House boasts original features and furniture by Morris and Philip Webb, stained glass and paintings by Burne-Jones and embroidery by Jane and Elizabeth Burden.