Customer Services Assistant

Do you have a passion for music and live performance? Do you like working in a customer focused role?

Turner Sims is the University of Southampton’s music venue, with big ambitions to build an inclusive world through the joy of live music. We are transforming from a respected concert hall to a dynamic creative hub for music that connects communities locally and globally through the joy of live music, and our mission is to share music that connects, moves and inspires people through extraordinary experiences at our venue and beyond.

Experience of working with the public, within an arts organisation, is desirable, along with experience of handling a diverse range of situations in a customer focussed environment.

You will be able to deliver an accurate, efficient and inclusive ticketing and information service using our CRM (Customer Relationship Management) system, Spektrix, to sell and promote tickets, products and services to maximise sales and audience attendance. You will be enthusiastic about providing exceptional standards of customer care. To work supportively and collaboratively within the Turner Sims team to ensure the successful delivery of all Turner Sims promoted events, engagement activity and hires.

You will be able to use our standard computer systems including TEAMS, Outlook and word-processing, be able to confidently manage and prioritise your workload, and show knowledge and awareness of diversity, equality, inclusion and making arts and culture accessible to all.

This is a permanent part-time position, averaging 14 hours per week. Hours will be annualised and include regular daytime shifts, as well as flexible evening and weekend shifts along with occasional sickness and annual leave cover for other box office colleagues.