Experience Development Manager

The Role

We are seeking an experienced and strategically minded Experience Development Manager (EDM) to oversee the development and delivery of high-quality, visitor-focused products and experiences across the historic site. As a senior member of the Commercial and Operations team, the EDM will contribute to the sustainable operation of the museum, support the preservation of the Trust’s heritage buildings and ships, and drive growth in visitor engagement and commercial income.

The role includes leading flagship events and experiences, including family activities, the Call the Midwife Official Location Tour, Mission Christmas, and major annual events such as Armed Forces Day. The EDM will co-lead one of CHDT’s largest staff groups alongside the Visitor Operations Manager, ensuring a high-quality, safe, and cohesive visitor experience across all areas of the site.

About You

You will have significant experience in developing and delivering impactful events or visitor experiences, ideally within a cultural, heritage, or visitor attraction setting. You combine creative vision with commercial insight, able to design programmes that meet strategic objectives and enhance audience engagement. Strong leadership skills are essential, including the ability to motivate and develop teams, coordinate across departments, and manage complex projects effectively. A highly organised and proactive professional with a thorough understanding of health and safety, committed to maintaining operational excellence and consistently high-quality visitor experiences.