Guest Experience Host – His Majesty’s Theatre

His Majesty’s Theatre is home to the renowned Phantom of the Opera, one of London’s longest running musicals – truly a staple in London’s West End!

At LW Theatres we strongly believe every customer experience should be truly extraordinary.

His Majesty’s Theatre is split across 4 levels and manual handling across all levels of the theatre is a key part of the Guest Experience role.

We are currently only hiring applicants who can commit to all 8 shows, scheduled across 6 of 7 days of the week.

Our show schedule is evening performances of Phantom of the Opera on Monday to Saturday with matinee performances on Wednesday and Saturday.

We also have a Sunday concert each week.

Any successful applicants will be rostered to work all shifts over the festive period. Our December schedule can be found online.

Salary: £12.21 per hour, 30 hours over 6 days

Deadline for applications: Thursday 27th November 2025.

If you would prefer to send a video or audio application, please aim for these to be no longer than 2 minutes. They should be sent in an accessible format to mailto:[email protected] – [email protected].

Interview Date: Please note that successful candidates will be invited to attend a recruitment session on Friday 28th November 2025 from 14:00 – 16:30 at His Majesty’s Theatre.

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

This role may close early if a sufficient number of applications are received