Visitor Experience Assistant

  • Contract
  • London

The British Library


  • Job Title: Visitor Experience Assistant
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Libraries
  • Role: Customer Service
  • Contract: Temporary
  • Closing date: Mon, 27 Oct 2025
  • Contact email: [email protected]

  • Location:

    London

Job Summary

We have an exciting opportunity for a customer-focused team player to join the Visitor Experience Team. 

Job Description

The Visitor Experience Team is responsible for delivering the highest standard of service at a variety of different reception points throughout the visitor journey, including the information desk, exhibition galleries and reader registration. The team are responsible for all sales KPIs around tickets and memberships, and the delivery of the public and commercial tours programme.

We work within the Commercial Services Department alongside Membership, Retail, Publishing, Commercial Brand Development, Catering and Events.

Job Requirements

The successful candidate will have significant and demonstrable experience of working in a customer-facing role, with excellent communication skills, as well as experience of selling tickets, cash handling and delivering tours or public speaking.

Contact Details

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