Audience Experience Supervisor: Soho Theatre

Audience Manager

• You will be Audience/Duty Manager at least 3 times a week with regular shifts revolving around Soho Theatre’s live performance programme across evenings and weekends.

• You will be the primary point-of-contact on your shift, welcoming audiences, visitors, patrons and VIPs, ensuring they are treated with the highest standards of care and attention, in line with our Customer Service Policy.

• When Duty Managing performances, you will take full control of the public areas from pre-opening checks to closing, including presenting a smooth customer focused experienced for our audiences, whilst ensuring we comply with our licence, and by taking full responsibility for the health, safety and wellbeing of our customers and team.
• Be responsible for managing customer feedback during performance times, resolving any problems with sensitivity and authority as they arise. If necessary, ensure that relevant feedback is conveyed to the Audience Experience Manager for further recording and/or investigation.
• Work with the foyer supervisor on selling tickets, merch and memberships through Spektrix.

Health & Safety

• When on duty, act as point of contact for all Westminster City Council representatives with an operational interest in Soho Theatre, including Licensing, Environmental Health, Health & Safety.

• Ensure that the building is secure and that systems are in place to protect the building and its users.
• Act as appointed first aider, fire marshal and key holder for the building.

Team Management

• Assist with the management of the Audience team, including casual staff, ensuring they uphold the terms of Soho’s policies and procedures, arrive for shifts on time, are presentable and are assigned relevant duties.

Please visit our website to find out more about the role and how to apply.