Visitor Experience Operations Manager

Join the Museum of Watford at a key moment in our redevelopment in which you will shape an exceptional visitor journey and establish new operating plans as we prepare to move to our new home at Watford Town Hall. As Visitor Experience & Operations Manager, you’ll ensure every guest enjoys a welcoming, engaging, and memorable experience that connects them to Watford’s rich heritage. You’ll build a dynamic team, manage front-of-house operations, and contribute to the museum’s financial sustainability through enterprise activities and delivery of our Heritage Fund Business Plan. Our museum will take on the ethos of a civic museum engaging our community and bringing Watford’s rich history to life with an array of partners. With Stage 2 funding from The National Lottery Heritage Fund secured, we plan to re-open in our new home in Spring 2027.
We are seeking a confident, pragmatic and people-focussed leader with a passion for heritage who can champion our audiences and lead their team to deliver outstanding customer service.

Our Town Hall Quarter programme aims to revitalise Watford Museum as part of a wider flagship scheme to regenerate Watford town centre. But this project is about much more than physical regeneration: we aim to transform our Town Hall into the beating heart of our community, with a modern museum and community spaces at its core. Our bold, ambitious plan creates a cultural space to tell our stories, connect our communities and inspire our journeys ahead. Exhibits will combine treasures dating back to the Bronze Age, with stories of the Windrush Generation and present-day icons. It’s about creating a space not just for storytelling, but one that sparks conversation and connection, with additional spaces for work and leisure. With the Watford Museum in its new home, we’re reimagining what regeneration can really mean for communities, to breathe renewed energy and a sense of pride and purpose into the heart of our town, for everyone.