Kiln Theatre
Job Summary
Job Description
The Front of House and Operations Manager is responsible for the operation of our front of house provision across the organisation as well as supporting with the delivery of events and hires and wider commercial income targets.
When the building is open to the public, their team will be responsible for delivering a warm and inclusive welcome, consistently providing excellent customer service that reflects Kiln’s commitment to hospitality and inclusivity. Furthermore, they are responsible for the safety and wellbeing of all our audiences, visitors, and staff whilst onsite at Kiln.
Job Requirements
- Experience of managing a team in a theatre setting, including recruitment, training, and day-to-day supervision.
- Strong organisational skills, with the ability to manage rotas, multiple priorities, and tight deadlines.
- Excellent interpersonal and communication skills, with a customer-focused mindset and confidence dealing with a wide range of people.
- Experience coordinating events or hires, including liaising with clients and internal teams.
- A practical understanding of health & safety and licensing compliance in a public-facing venue.
- A commitment to and understanding of the vision and mission of Kiln Theatre
- A genuine commitment to inclusion and equality of opportunity
Job Overview
- Job Title: Front of House and Operations Manager
- Salary: £30k-£40k
- Hours:
Full time - Artform: Theatre
- Role: Customer Service
- Contract: Permanent
- Closing date: Wed, 03 Sep 2025
-
Location:
London
Job: Front of House and Operations Manager
Job: Front of House and Operations Manager
Organisation: Kiln Theatre
Postcode: NW67JR
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